VSAT Technical Support Manager

BDT Limited is a service integrator operating out of Malta, which offers Satellite internet services throughout the MENA region.  Currently BDT is looking for an Arabic-speaking engineer to run our technical support group.

The VSAT Technical Support Manager will be responsible for interfacing between customers and the Network Operations Center to assist in various tasks:

1) Helping new customers connect to the internet
2) Helping current customers keep their service on-air
3) Answering customer questions related to their service

As BDT Limited’s customer base continues to grow, the VSAT Technical Support Manager will become responsible for managing additional Technical Support staff; assigning tasks, defining procedures, and setting schedules.