الوصف الوظيفي
Job Function:
Handle Level 2 tickets raised by the L1 NOC Team
Respond to Customer / other department queries regarding incidents using calls, emails, messaging tools, etc.
Perform troubleshooting on Cisco Routers and Switches,
Update trouble tickets using the customer Incident management system
Escalate and assign tickets to L3 teams as needed
Perform Escalation management using established NOC procedures and tools
Perform the above tasks within established NOC SLAs
Produce and organize printed and electronic reports
Coordinate and maintain a log of request activities of the help desk
Prioritize service requests according to the importance of emergency
Update customer status of problem resolution as per SLA
Work in a 24x7 duty roster as per shift schedule
Actively maintain vendor SLA and document it
Create change management documents, perform network upgrades as per approved change activities
Maintain and operate end customer network as per vendor best practices and end customer baseline configurations
Provide quality and performance reporting as per customer requirements
المهارات
Experience 5-7 Years.
Certification CCNP or CCIE Written
Qualification Bachelors in Computer Science or Telecom Engineering
Skills Knowledge:
Product Specific Knowledge
Multi-Vendor Exposure
Carrier / ISP Experience
Cisco Routers & Switches, IOS, IOS-XE, IOS-XR
Cisco SP routing and switching portfolio: ASR9K, CRS, N7K, NCS5K, ACI Infrastructure
Expert in Routing Protocols, BGP, OSPF, ISIS,
Experience in MPLS, Segment Routing, L2/L3 VPNs,
Expert in troubleshooting SP Routing issues
Expert in Cisco Routing & Switching, DC and SP Routing domain
Process Knowledge
Fault & Incident Management
ITIL V3 & Service Desk
Change Management
Release Management
Performance and Reporting
تفاصيل الوظيفة
منطقة الوظيفة الرياض, المملكة العربية السعودية
قطاع الشركة خدمات تكنولوجيا المعلومات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي الهندسة
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
الشهادة بكالوريوس/ دبلوم عالي
https://www.bayt.com/ar/saudi-arabia/jobs/igw-segment-engineer-l2-4600630/
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