الوصف الوظيفي
Answering incoming calls and responding to customer’s emails, App requests
Managing and resolving customer complaints
Inputting accurate data into CAFM/ ERP systems
Managing the creation, tracking and close out of all tickets raised in the CAFM/ ERP system
Identifying and escalating issues to supervisors
Process orders, forms, and application
Route calls to appropriate resources
Document all call information according to standard operating procedures
Recognize, document, and alert the management team of trends in customer calls
Follow up customer calls where necessary
Completing call logs and reports • Other duties as assigned
المهارات
Prior exposure to working in a call center or customer service support profile.
Adept in handling different functions of the telephone along with fluent spoken skills.
A passionate individual with the potential to handle multiple activities while attending a call simultaneously.
Proficient in using modern communication tools and software for facilitating formal routine processes.
Refined communication skills with an ability to persuade customers.
Flexibility and openness to innovation and improvement.
تفاصيل الوظيفة
منطقة الوظيفة تبوك, المملكة العربية السعودية
قطاع الشركة إدارة الممتلكات والمرافق
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 4
المرشح المفضل
عدد سنوات الخبرة الحد الأدنى: 1 الحد الأقصى: 2
الشهادة الثانوية العامة أو ما يعادلها
نسخة للطباعة 
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