Operation Executive

Operation Executive

Experience: Minimum 3 years experience in tourism industry

Job Description:

· Attending day-to-day activities with high professional and sufficient way.

· Reply all agents inquires on time with high professionalism, well presented offers, full needed information and most competitive rates to materialize maximum business.

· Receive the confirmed bookings with all required information from the agents and open files on internal system.

· Ensure that all work executed in a correct and timely manner in alignment with services booked as per each file’s requirements.

· Arranging for meet & assist, accommodation, transportation, restaurants, guiding and other related services, according to client itinerary.

· Facilitating for smooth and easy execution of services from arrival till departure.

· Send confirmation of the services to the agents on time with full information, presentable and professional way.

· Adhere to all agents’ requirements to give them maximum satisfaction and create agent loyalty to Rida Int. brand.

· Follow-up cash / advances supplier’s payment in coordination with the account to eliminate any issues, which can affect the service.

· Coordinate with other departments, transportation and ground operation to make sure all services done accordingly to client’s itinerary with accuracy and quality.

· Handle unforeseen problems and complaints and determine eligibility for money returns.

· Get agents feedback about provided services to their clients, positive and negative points to improve our services.