الوصف الوظيفي
Take the initiative to guide new call center recruits to meet the company’s set deadlines and targets.
Understand the organization’s requirement to formulate daily targets for the call center activities.
Assess the productivity and efficiency of the customer service team by analyzing relevant stats and data.
Evaluate performance with key metrics.
Train and help call center agents and associates to handle daily tasks with utmost proficiency.
Prepare a clear and concise lead report to facilitate management in making appropriate sales decisions.
المهارات
Prior working exposure in the capacity of a call center managerial position.
Competent sales expert with a keen eye for providing optimum customer service.
Proficient leader, capable of guiding the team to achieve assigned targets without delay.
Ability to convey crucial information in a clear, friendly, and concise manner.
Good understanding of customer service KPIs and techniques for their accurate evaluation.
Skillful professional with an ability to handle all the daily tasks using online tools and Office software.
تفاصيل الوظيفة
منطقة الوظيفة الرياض, المملكة العربية السعودية
قطاع الشركة المستشفيات الطبية
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
نسخة للطباعة 
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