Service Desk Support

الوصف الوظيفي
§ Capable to monitor framework for Network and IT Infrastructure such as servers, databases and applications.

§ Systematically observing services and service components, including 24/7 monitoring of service quality from consumer perspective.

§ Being responsible for fostering a continuous improvement culture, identifying process performance improvement opportunities.

§ Able to identify any need for preventive or remedial maintenance such as fine-tuning and capacity planning.

§ Should have a basic knowledge in Excel and Microsoft office.

§ Provide regular reports on the performance and availability of infrastructure resources to management and other stake holders

§ Experience in BMC, Omnibus monitoring console to monitor application and infrastructure alerts.

§ Collaborate with other teams to ensure that infrastructure components are functioning seamlessly with other systems and service.

§ Capable to provide correct information to incident manager during high priority incidents.

§ Should have basic knowledge in windows servers to perform L1 activities.

Escalate complex issues to the relevant teams and follow up to ensure that incidents are
within the defined SLAs.

المهارات
Should have Knowledge in ticketing tools like service now or IBM Control desk.
Good Knowledge in basic ITSM knowledge especially in Event management and Incident management
Should have good communication skill to communicate to end users and customer

تفاصيل الوظيفة
منطقة الوظيفة الرياض, المملكة العربية السعودية
قطاع الشركة خدمات تكنولوجيا المعلومات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي تكنولوجيا المعلومات
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 6
المرشح المفضل
عدد سنوات الخبرة الحد الأدنى: 2 الحد الأقصى: 6

https://www.bayt.com/ar/saudi-arabia/jobs/service-desk-support-4675940/