الوصف الوظيفي
We are looking for an IT Help Desk Technician to join our team. As an IT Help Desk Technician, your role is to diagnose and resolve all the issues end-users are facing and providing them solutions as early as possible. Technical support and technical assistance are the two major responsibilities that you are expected to carry out in this role.You will be the primary point of contact for our end-users. You are responsible to provide the best IT Support services to our end-users in the best possible way. You will have to troubleshoot both hardware and software issues and fix the problems in their computer systems and mobile devices. You should be well-versed with the knowledge of all technical procedures in order to be successful in this role. Excellent communication skills and problem-solving skills are the key requirements for this role.If you think you can troubleshoot the technical issues efficiently then send in your applications to become part of our team.
المهارات
Understand the nature of the issues the end-user is facing and provide adequate solutions for the same.
Respond to end-user queries and complaints.
Troubleshoot technical inadequacies by obtaining required information from the customer over phone or email.
Report difficult or complex issues to the Help Desk Manager. Try finding a feasible solution as soon as possible.
Maintain the record of common issues related to end-user complaints and report them to higher management.
Determine potential issues and get them resolved beforehand.
Suggest improvements in the existing procedures.
Ensure that all the issues are resolved on time.
تفاصيل الوظيفة
منطقة الوظيفة المدينة الصناعية, الرياض , المملكة العربية السعودية
قطاع الشركة التوزيع والخدمات اللوجستية وسلسلة التوريد
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي تكنولوجيا المعلومات
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 1 الحد الأقصى: 3
الشهادة بكالوريوس/ دبلوم عالي
نسخة للطباعة 
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