الوصف الوظيفي
Generate new business opportunities with a clear focus on SME and BIG accounts, also focus Oil & Gas industry as well.
Prepare quotations using our online tools and submit our proposal to the customers.
Deliver presentations about our main Air, Sea, Logistics, MD & warehousing product.
Monitor competition by gathering current marketplace information on pricing and products.
Report customer complaints to the Customer Care Team.
To handle all customers’ inquiries, complaints, claims follow up, cargo status, verify credit terms, credit status, etc. in a professional manner.
Responsible to add date in CRM data base.
Establish strong relationships with customers along with internal and external stakeholders.
Share market intelligence about price and services.
Coordinate for competitive buy rates with carriers and other key stakeholders.
Prioritization of orders and adjusting of schedules to ensure customer priority requirement are met.
To handle all communications (i.e., telephone, e-mails, fax, etc.), inquiries of customers (internal and external) and provide timely responses and escalations as needed.
To update and maintain the integrity of customers’ data.
To resolve all customer issues/problems and coordinate/escalate with concerned departments when needed.
To comply with customers’ standards and monitor KPIs as required.
Manage feedback from customers analyzing the responses to understand the impact on current key trade lanes.
Serve as the primary liaison with teammates, and WCA network staff on the delivery of cost-effective customer service.
To ensure and report to manager all customer service / Operation KPI and SOP has must follow.
Ensure service excellence by leveraging a high level of forwarding and market knowledge. Contribute as process owner to continuous improvements around processes and controls ensuring lean and cost-efficient methods are adopted. Compile weekly & monthly Target reports as required.
Maintaining daily and regular reports.
Any other task who assigned by Manager.
المهارات
Align with team and ensure payment on time to local and international network.
Customer Satisfaction.
Provide competitive Air, Sea, and Land rates.
Build relationship with customers and vendors.
Daily, weekly & Monthly Reporting.
Maintain customer feedback record.
Resolve dispute and complained within 24 hours.
ON time responding on Sales Team /Customer queries.
Scheduling Shipments.
Organizing.
Record-keeping.
Monitoring progress.
Tracking shipments.
Updating team members and partners.
Managing information flow.
Multilingual or bilingual proficiency.
Microsoft office.
Coordination management skills.
Analytical and problem-solving skills.
Decision-making.
The ability to lead and manage teams and project.
تفاصيل الوظيفة
منطقة الوظيفة الرياض, المملكة العربية السعودية
قطاع الشركة التوزيع والخدمات اللوجستية وسلسلة التوريد
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي النقل والخدمات اللوجستية
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 2
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 6 الحد الأقصى: 8
الشهادة بكالوريوس/ دبلوم عالي
العمر الحد الأدنى: 0 الحد الأقصى: 0
https://www.bayt.com/ar/saudi-arabia/jobs/business-development-manager-sales-riyadh-4668506/
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