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الوصف الوظيفي Experience in MPLS, Segment Routing, L2/L3 VPNs, Handle Level 2 tickets raised by L1 NOC Team Expert in Cisco Routing & Switching, DC and SP Routing domain Respond to Customer / other department queries regarding incidents using calls, emails, messaging tools etc. Perform troubleshooting on Cisco Routers and Switches Perform Escalation management using established NOC procedures and tools Perform above tasks within established NOC SLAs Work in a 24x7 duty roster as per shift schedule Escalate and assign tickets to L3 teams as needed Actively maintain vendor SLA and document it المهارات CCNP or CCIE Written Cisco Routers & Switches, IOS, IOS-XE, IOS-XR Cisco SP routing and switching portfolio: ASR9K, CRS, N7K, NCS5K, ACI Infrastructure Arabic speaker is a MUST تفاصيل الوظيفة https://www.bayt.com/ar/saudi-arabia/jobs/noc-l2-igw-segment-4614565/ |
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