الوصف الوظيفي
Job Purpose:
Manage HP Printers & HP PCs Services for MOH PHCC
Key Responsibilities:
Attend managed Desktop customer calls and complaints via systems/email/calls.
Maintain Desktop configuration as per standards.
Knowledge of Manage Engine System.
Knowledge of Remedy System Ticketing system.
Scheduled maintenance including deletion of temp files, disk defragmentation, registry cleaning, and internet debris clean-up.
Remote access to the end user machine to troubleshoot the issue. In case the issue cannot be fixed remotely, the agent shall dispatch field team to solve the problem.
Using different tools, monitoring tools, Remedy, etc.
Coordinate and interact with other teams, providers or vendors to solve managed network issues whenever required.
Manage phone calls and correspondence (e-mail, calls, etc.)
Deal with customer complaints or issues
Answering all business calls, Trouble Shooting & taking requests & passing to concern teams.
Raising the trouble tickets for any business-related incidents from Remedy or any other application.
Providing Technical Assistance to the Field Staff if requested.
المهارات
Qualifications & Certifications:
Bachelor’s degree in business or related field of study.
1 years’ experience in a related field.
Experience using computers for a variety of tasks.
Competency in Microsoft applications including Word, Excel, and Outlook.
Experience
6 Month to 1-year Experience
تفاصيل الوظيفة
منطقة الوظيفة الرياض, المملكة العربية السعودية
قطاع الشركة الاتصالات والشبكات
طبيعة عمل الشركة غير محدد
الدور الوظيفي تكنولوجيا المعلومات
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
https://www.bayt.com/ar/saudi-arabia/jobs/it-help-desk-4552789/?from_job_search=/ar/jobs/?filters%5Bjb_location_country_iso%5D%5B0%5D=ae&filters%5Bjb_location_country_iso%5D%5B1%5D=kw&filters%5Bjb_location_country_iso%5D%5B2%5D=qa&filters%5Bjb_location_country_iso%5D%5B3%5D=sa&jobId=4519087&options%5Bjb_is_external_job%5D%5B0%5D=1&page=9
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