Customer Experience Specialist

الوصف الوظيفي
We are looking for an enthusiastic and dedicated customer experience specialist to enhance our

customer experiences. You will be tracking all points of customer engagement, addressing

customer queries, and identifying ways to improve our customer services.

To ensure success as a customer experience specialist, you should exhibit in-depth knowledge of

customer engagement channels and experience in a similar industry. A top-notch customer

experience specialist will be someone whose expertise results in excellent customer relationship

management and a positive brand image.

Customer Experience Specialist Responsibilities:

 Tracking customer experiences across online and offline channels, devices, and

touchpoints.

 Collaborating with IT developers, as well as the production, marketing, and sales teams to

enhance customer services and brand awareness.

 Aligning customer experience strategies with marketing initiatives. as well as informing

customers about new product features and functionalities.

 Identifying customer needs and taking proactive steps to maintain positive experiences.

 Responding to customer queries in a timely and effective manner, via phone, email, social

media, or chat applications.

 Analyzing customer feedback on product ranges and new releases, as well as preparing

reports.

 Performing product tests, evaluating after-sales and support services, and facilitating

improvements.

 Documenting processes and logging technical issues, as well as customer compliments

and complaints.

 Keeping informed of industry trends and new CRM technologies.

المهارات
 A bachelors degree in marketing, communications, advertising, business management, or

in a related field preferred.

 At least 2 years' experience as a customer experience specialist, or a similar customer

support role.

 Extensive experience in gathering and interpreting customer experience information.

 Solid knowledge of online customer engagement platforms and channels.

 Proficiency in MS Office, as well as CX and CRM software, such as amoCRM and Qualtrix

CustomerXM.

 Exceptional interpersonal skills and a client-centered approach.

 Great organizational and time management abilities.

 Superb communication, collaboration, and problem-solving skills.

تفاصيل الوظيفة
منطقة الوظيفة المحمدية, الرياض , المملكة العربية السعودية
قطاع الشركة خدمات تكنولوجيا المعلومات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
نوع التوظيف دوام كامل
الراتب الشهري $2,000 - $3,000
عدد الوظائف الشاغرة 1
المرشح المفضل
عدد سنوات الخبرة الحد الأدنى: 2
منطقة الإقامة المملكة العربية السعودية
الشهادة بكالوريوس/ دبلوم عالي

https://www.bayt.com/ar/saudi-arabia/jobs/customer-experience-specialist-4515775/