الوصف الوظيفي
Do you have a passion for pets? We are a small but expanding online pet store and we need a pet lover to join us to deliver exceptional service to our Customers.
Working within a small team you will receive and process orders, respond to Customer queries and support our business growth. This is a unique opportunity to develop your skills and career as our business expands.
Tasks and Responsibilities:
Deliver an exceptional service to Customers, responding to enquiries received by phone, social channels and email
Listen effectively to understand Customer needs and issues
Communicate clearly
Provide accurate product and service information to maximise sales
Use every Customer contact to build loyalty
Handle Customer issues in a calm respectful manner, escalating to management when necessary
Market knowledge
Monitor Customer feedback and social channels for new products and ideas
Keep up to date on competitors’ products and pricing
Order Processing
Receive all Customer orders, checking all details are received
Contact Customers to confirm delivery schedule and preferred payment method
Create regular social media posts
Support management with other tasks as required by the business
Performance Metrics:
The role will be measured in the below areas:
Accurate on-time delivery of all tasks
Accurate on-time delivery of all Customer Orders
Speed of response to customer queries
المهارات
Min 1 years’ experience in an admin or customer service role preferred
Strong written and spoken English & Arabic
Excellent Microsoft Office skills, incl. Outlook and Excel
Strong interest and understanding of social media channels
Must be organised and a tidy worker
Pet lover preferred!
تفاصيل الوظيفة
منطقة الوظيفة الرياض, المملكة العربية السعودية
قطاع الشركة مستلزمات الحيوانات الأليفة
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
https://www.bayt.com/ar/saudi-arabia/jobs/customer-service-officer-4509688/
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