Technical Support
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الوصف الوظيفي Looking for technically skilled candidates with excellent interpersonal skills for the technical support position. Technical support officers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties. Responsibilities: • Installation & configuration of a company’s computer hardware operating systems and applications. • Maintenance and monitoring of computer networks and systems. • Logging the queries of customers and employees. • Analysis of call logs in order to discover any underlying issues or trends. • Diagnosing and solving hardware or software faults. • Testing and evaluating new technology. • Performing electrical safety checks on the company’s computer equipment. • Responding to call-outs in a timely fashion. • Following instructions, either written or in diagram form, in order to set up a system or fix a fault. Requirements: • Degree in computer science or information technology. • Prior experience in tech support, desktop support, or a similar role. • Experience with remote desktop applications and help desk software. المهارات https://www.bayt.com/ar/saudi-arabia/jobs/technical-support-4450742/ |
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