الوصف الوظيفي
Registration of all the complaint, feedback, suggestion and query in the provided CRM system. Process and investigate complaints, liaise with customers and resolve all matters arising from customer Complaint, feedback and suggestion.
Duties & Responsibilities
Receive customer feedback, log details of and ensure timely responses by letter or telephone, initiate any follow up action required, monitor and finalize cases.
Ensure ownership of all customer contacts and that all customer feedback is dealt with promptly and courteously
Provide a level of customer service that indicates that PTC is committed to resolving concerns and ensuring appropriate actions have taken place.
Ensure all customer complaints are followed up and actioned within agreed timeframes and prioritized according to level of urgency.
Performing other duties as directed by the DRT booking supervisor to meet customer demands and service level.
المهارات
Qualifications & Experience
Graduates with good working knowledge of computers
Candidates must possess excellent communication skills in both English & Arabic.
Must be passionate about customer service
Must have very good interpersonal skills
Well-developed written & verbal communication skills
Ability to work within a team.
Must possess the highest degree of integrity and honesty
Must be prepared to work rosters that are outside normal business hours, including weekends and public holidays.
تفاصيل الوظيفة
منطقة الوظيفة الرياض, المملكة العربية السعودية
قطاع الشركة النقل بالسيارات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري $1,500 - $2,000
عدد الوظائف الشاغرة 10
المرشح المفضل
المستوى المهني خريج جديد
منطقة الإقامة الرياض, المملكة العربية السعودية
الجنس ذكر
https://www.bayt.com/ar/saudi-arabia/jobs/customer-contact-center-operator-4409209/
نسخة للطباعة 
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