الوصف الوظيفي
Communicates, coordinates, and serves as the key interface with the backline support teams to prevent problems, facilitate problem resolution, and provides overall outstanding customer services.
Liaises with backline teams to onboard applications and infrastructure components.
Assists with resolving trouble tickets.
Uses incident system to log, assign, and escalate tickets.
Troubleshoots and restores technical services and/or equipment issues.
Analyzes identify and diagnose faults and systems using defined processes and tools.
Undertakes necessary diagnosis & troubleshooting and ensures the troubleshooting process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution are immediately documented in the online service Desk System.
Prioritizes and schedules incidents and requests based on urgency and impact.Escalates tickets (when required) to the appropriately experienced technician or vendor.
المهارات
Knowledge of IT process frameworks and supporting roles and tools, especially related to Incident, Critical Incident Management, Problem, and Change management.
Excellent communications, time management, and multi-tasking skills.
Strong analytical and problem-solving skills.
Excellent English, written, and verbal communication skills.
تفاصيل الوظيفة
منطقة الوظيفة الرياض, المملكة العربية السعودية
قطاع الشركة البيع بالتجزئة وبالجملة
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي تكنولوجيا المعلومات
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني إدارة
https://www.bayt.com/ar/saudi-arabia/jobs/senior-it-infrastructure-supervisor-4255276/
نسخة للطباعة 
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