الوصف الوظيفي
Responsibilities
· Responsible for planning and coordinating all the activities required to perform, monitor, and report on the process
· Remediate deviation of a process
· Responsible for communicating with the various stakeholders
· Point of contact for all Major Incidents
· Responsible for the effective implementation of the process “Incident Management” and carries out the respective reporting procedure.
· Represent the first stage of escalation for Incidents
· Monitor the workload per Analyst
· Monitor the incidents to ensure that the Service Level Agreement are respected
· Identify, initiate, schedule and conduct incident reviews
· Ensure the closure of all resolved and end-user confirmed Incident records
· Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable.
المهارات
5-8 years of experience in incident Manager / service manager
Should work with all application / infra leads and be SPOC for any escalation
Should have a valid work permit to work in KSA
Bachelors or Master Degree in IT is must
تفاصيل الوظيفة
منطقة الوظيفة الرياض, المملكة العربية السعودية
قطاع الشركة خدمات تكنولوجيا المعلومات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي تكنولوجيا المعلومات
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني إدارة
عدد سنوات الخبرة الحد الأدنى: 5 الحد الأقصى: 8
منطقة الإقامة المملكة العربية السعودية
الجنس ذكر
الشهادة ماجستير
https://www.bayt.com/ar/saudi-arabia/jobs/incident-manager-or-service-manager-4190694/
نسخة للطباعة 
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