it support lead
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الوصف الوظيفي · Handle business user’s complaints and conduct satisfaction surveys. · Define the process strategy and assist with the process design. · Sponsor, design, and manage process changes and improvements. · Ensure the appropriate levels of documentation and communication. · Periodically review and audit process compliance and performance · Address process-related issues and review opportunities for process improvements. · Ensure process resources have required knowledge to perform activities. · Coordinate all process related activities and ensure activities are carried out as required. · Appoint resources to the required roles and manage process resources. · Identify process improvement opportunities for inclusion in the CSI register. · Work with the CSI manager to prioritize process improvements. · Make improvements to the process implementation. · Saudi national is required · B Sc. in computer science or engineering or equivalent المهارات · Experience in implementing ISO 20000 and/or ISO 27001 · More than 7 years in end user support · More than 2 years in ITSM process implementation · Excellent communication and interpersonal skills. · Experience in handling incidents, request for services and access requests · Experience in handling support level agreement (SLA response and resolution) · Experience in developing and maintaining service catalog · Experience in handling warranty and support agreements · Experience in conducting and analyzing the end user satisfaction surveys تفاصيل الوظيفة https://www.bayt.com/ar/saudi-arabia/jobs/it-support-lead-4136785/ |
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