Job Description and Requirements
Service Desk OperatorResponsible for the operation of the call center. Applies policies, procedures and best practice processes to support call center operations. Answers calls in a timely fashion and according to guidelines. Takes action resulting from calls. Under direct supervision, solves routine problems requiring detailed knowledge of the company policy and processes. Relies upon experience, interpersonal skills, and broad knowledge of field to ensure task completion in compliance with policies, procedures, and business strategy. Effective oral and written communications are required. Requires a high school diploma or equivalent and 1 to 2 years of experience.
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