Job Description and Requirements
The role will:
Translate business needs and plans into capacity and performance requirements for services and ICT infrastructure, and to ensure that future capacity and performance needs can be fulfilled.
Manage, control and predict the performance and capacity of operational services.
Initiate proactive and reactive action to ensure that the performances and capacities of services meet their agreed targets.
Manage, control and predict the performance, utilization and capacity of IT resources and individual IT components
Provide other Service Management processes with information related to service and resource capacity, utilization and performance.
Submitting change requests to change management as required.
Managing KBR and subcontractor subject matter experts
Experience and Skills:
Essential:
A minimum of 10 years relevant IP Telephony Capacity and Availability experience.
Proven record of implementing and managing Capacity and Availability process and practices within an IP Network environment.
Proven understanding of all ICT technologies including Access (Fibre, Ethernet etc), LAN, WAN, IP Routing, firewall, VoIP, Data Centres and Application Management.
Proven ability to assimilate planning information from a variety of sources, understand the impact/implications of mis-alignments and discrepancies and propose actions.
Proven ability to collaborate with team members to explain the impact on other suppliers to achieve optimal time, cost, performance goals.
Experienced in managing sub contractors.
Ability to understand risk, control and audit expectations.
Analytical background with skills in problem identification and resolution.
Good client facing skills with the confidence to deal with people at all levels.
Able to successfully manage time, plans, projects and other related tasks.
Ability to work with remote and distributed teams from a variety of backgrounds and differing skillsets.
Experience of identifying the impact of risks, issues and change on activities in the field.
Demonstrable experience in addressing issues in a positive, collaborative and controlled manner.
Demonstrates good written, oral, comprehension and presentational skills to enable effective communication with customers and management.
Has knowledge of system interfaces and proven experience in controlling and enhancing these interfaces.
Desirable:
Experience of working within an ITIL Service Management environment.
Expert level certifications (e.g CCIE, CCNP, CCDP)
Experience of using Service Management tools.
Experience of working in a secure environment.
https://www.akhtaboot.com/en/saudi-arabia/jobs/riyadh/133925-Capacity-and-Availability-Manager-at-KBR
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