Knowledge Transfer Manager (61857)

Key purpose

The Client has a royal mandate to ensure effective O&M;across all government sectors within KSA. The key purpose of the Enablement Director is to support the delivery of the contract that will provide the Client and its government stakeholders with the blue-print for operational standards, procedures and systems, and the means with which to successfully implement and monitor them.

Reason for role

Serco was established in the Middle East in 1947 and the business has matured rapidly in recent times, growing from £46.3mn in 2008 to £140mn in 2010 to £324.8mn in 2016. Its portfolio includes Light Rail, Air Traffic Control, Integrated Facilities Management and Technology, with Healthcare and Vocational Training as key emerging sectors. Serco runs the iconic world class Dubai Metro and is also responsible for most of the Air Traffic control business across the Middle East, including Dubai Airport. Zayed University and Cleveland Clinic in Abu Dhabi, MELABS and Dubai Airports FM in Dubai and Serco Saudi Services in KSA are key Integrated Services contracts.

In line with the wider group strategy, the contract will be the key catalyst in growing Serco’s reputation for O&M;excellence in existing and new business sectors across the Kingdom. The Enablement Director role is to support the delivery of the contractual obligations, by ensuring the successful implementation and continued use of the new ‘World-Class’ O&M;standards, procedures and systems across KSA government Entities.

Structure and reporting relationship

An adaptability to complex reporting lines is required for the role. Upper management reporting lines have yet to be finalised, but is likely to include:

Functional reporting to the Serco Contract Lead, the Technical O&M;Director
Operational reporting to the Client’s partner Consultancy who are accountable for the implementation success
The role has management and functional responsibility for a team established in Riyadh.

Based on the specific requirement of the role

Key accountabilities

Successful delivery of departmental deliverables to quality, time and budget.
Building long-term relationships with the Client, its partners and KSA government entities.
Supporting the growth of the Serco reputation for operational excellence within KSA.
Co-ordinate, contribute and drive the Enablement department in the implementation of O&M;standards and practices across KSA government Entities, with responsibilities that include:
Prepare operating procedures across organization, processes and systems that transform the Client’s O&M;knowledge capability into a functioning O&M;Management Office (OMMO).
Assist the formation and operationalization across government Entity OMMO’s by providing guidance and technical expertise.
Ensure adoption of the National O&M;Manual standards and assist in the monitoring of compliance and performance
Develop the communication, change management and training programmes that facilitate ongoing implementation success
This position may be required to carry out other tasks from time to time as directed by the Serco Middle East Leadership team

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