L1/L2 Operation Engineers

الوصف الوظيفي
We are seeking outstanding full-time operation engineers to work in our client’s office at Riyadh – Saudi Arabia to provide operation and maintenance of Telenity products and services. Your duties will revolve around providing daily service operations including configuration, reporting, automation, monitoring and taking preventive actions in order to minimize service outages.
To be successful in this role, you will need strong communication skills, technical knowledge in telecommunications, have a can-do attitude, able to work both with a team and alone, be willing to learn new technologies and use them in your daily operational duties.
Repnsibilities:
Provide 7x24 service operations of SDP, VCP and other relevant products by working closely with client’s operation teams.

Carry out daily maintenance/health checks on customer site.

Check alarms coming from monitoring tools (Zabbix, Nagios, SNMP, etc.), take preventive actions and notify the customer about potential problems.

Provide workaround and permanent solutions by conducting detailed issue analysis.

Identify bugs and create R&D;change requests with relevant information when necessary.

Ensure Telenity products exceed associated operational KPIs.

Take actions within the SLA terms to fulfill customer requests.

Plan and schedule with customers all kinds of patches, release upgrades/installations on both test and production environments.

Prepare “Method of Operations” (MOP) document consisting of steps to be taken before, during and after the planned activity, including rollback plan and tests.

Prepare “Root Cause Analysis” (RCA) document to describe the cause of the problems and actions to be taken for resolution.

Keep operations related documents up to date and share knowledge to teammates.

Take active role in the project installations and prepare relevant documents.

Good knowledge of Unix, able to write bash scripts and use them during periodical maintenance/automation.

Working knowledge of webservers (Tomcat, Apache, Nginx) and webservices (Rest, Soap)

المهارات
Working knowledge of webservers (Tomcat, Apache, Nginx) and webservices (Rest, Soap)

Perform basic troubleshooting on various database software (Mysql, Oracle, MongoDB, etc.)

تفاصيل الوظيفة
منطقة الوظيفة الرياض, المملكة العربية السعودية
قطاع الشركة الاتصالات والشبكات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي تكنولوجيا المعلومات
نوع التوظيف
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 10
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 0 الحد الأقصى: 10

*** تقدم على الرابط التالي : Apply on the following link ***
https://www.bayt.com/ar/saudi-arabia/jobs/l1-l2-operation-engineers-4010826/