الوصف الوظيفي
To promote positively UPS brand.
Attend customer phone calls and support them with the assistance they need.
Communication with global UPS offices via intranet, internal e-mail network and UPS shipments tracking site {for purpose of tracking and tracing, pick-up request, service availability and urgent delivery etc.}.
Supporting other departments {Sales, Operations & Accounts} by informing and updating them with the customer needs.
Increasing UPS business by representing the company with the most professional manner that attracts the customer and keeps him always satisfied.
Dealing and exercising UPS global track and trace software “MAINFRAME” {which is used by UPS employees worldwide for tracking & internal communication}.
To build up close business relationships with the internal and external customers.
Arranging shipment pick-ups from the customers via DIMS (Reservation and dispatching Software).
Receives calls from customers from switchboard and package customers to determine root causes of escalated customers’ issues and UPS delivery service failures.
Reviews customers’ complaint emails, letters, and faxes to determine the issues’ root causes and refer communications to the appropriate district and operations management representative for action and resolution.
Handles customers’ complaint calls to report calls’ outcomes and resolutions to department management.
Handles customers’ phone calls to offer apologies for missing packages and service failures.
Utilizes UPS databases (e.g., electronic Track and Trace [eTT], etc.) to identify sources and locations of missing packages and service failures.
Manage all pick up and delivery requests and communicate with Small package operation accordingly.
المهارات
At least 1 year of working experience in customer service in a fast pace service industry (preferably in transportation industry).
Computer Literate (MS Application) and Arabic communication skills (oral & written) will be an added advantage.
Good English communication skills (oral & written).
Ideal Candidate should be quick learner and must have eager to grow and serve customers with the best of his ability and skills.
College degree is mandatory for this position.
Expert in telephonic and data / information collection skills by asking constructive questions.
Extremely humble and well versed with excellent reporting and communication skills.
Candidate must hold transferable iqama, so has to be placed in Saudi Arabia. (Iqama validity minimum 3 months)
Candidates will be stationed in Riyadh
تفاصيل الوظيفة
منطقة الوظيفة الرياض, المملكة العربية السعودية
قطاع الشركة الشحن
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري $1,500 - $2,000
عدد الوظائف الشاغرة 3
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 3
منطقة الإقامة المملكة العربية السعودية
الجنس ذكر
الشهادة بكالوريوس/ دبلوم عالي
*** تقدم على الرابط التالي : Apply on the following link ***
https://www.bayt.com/ar/saudi-arabia/jobs/customer-service-agent-eirad-ups-riyadh-transferable-iqama-3904717/
سجل سيرتك الذاتية الآن مجانا لتتقدم لآلاف الوظائف، وتتواصل مع الآف الشركات (+40 ألف شركة)، فقط أكمل نموذج التسجيل
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