الوصف الوظيفي
We’re looking for customer service agents to act brand ambassadors to handle complaints, orders, surveys, requests and other details.
The contact center agent will be an excellent communicator and able to handle customers in a professional manner in both English and Arabic. The candidate will also handle email, chat and ticketing and must be able to multi-task as well as take the proper action with little supervision.
Contact Center Agent Responsibilities
Receive information and request calls and record significant information
Address problems and requests by transmitting information or providing solutions
Receive and dispatch orders for products or deliveries
Prioritize calls according to need and concern
Use phone or computer to communicate with operations and customers at the same time
Watch the route and status of units on the ground to coordinate and prioritize their schedule
Provide field units with information about orders, traffic, obstacles and requirements
Enter data in computer system and keep logs and records of calls, activities and other information
المهارات
Tech-savvy with knowledge of using software and tools
Knowledge of accurately following procedures and guideline for different situations
Proficient in English and Arabic (oral and written)
Active listener with excellent communication skills
High school, Diploma or University Graduate
Able to work in shifts
SAUDI NATIONALS ONLY
MALES ONLY
تفاصيل الوظيفة
منطقة الوظيفة الرياض, المملكة العربية السعودية
قطاع الشركة النقل
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 10
الرقم المرجعي للوظيفة JB3859758
المرشح المفضل
المستوى المهني خريج جديد
عدد سنوات الخبرة الحد الأدنى: 0 الحد الأقصى: 2
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