الوصف الوظيفي
• Ensure best in class Infrastructure operation service is being offered to IT and business.
• Apply technical & analytical skills to support Infrastructure functional & monitoring teams by leading the following processes: problem, change, root-cause analysis and maintenance processes.
• Direct Report To: Manager, Infrastructure Operations Center, IT MEA Services
Key Accountabilities :
o Lead problem management efforts within Infrastructure to resolve and identify the root-cause of service interruption/degradation.
o Lead service improvements and optimization opportunities within the Infrastructure domain.
o Ensure Infrastructure is compliant when it comes to service availability by leading efforts that yield to a better service availability such as the elimination of single point of failures.
o Work with Infrastructure team and other domains to build and establish a service map and maintain it.
o Lead health check activities within Infrastructure and follow-up with concerned teams to ensure all findings are taken care of.
o Explore & suggest opportunities for integrations & automations within Infrastructure.
o Generate basic and advanced reporting. Both regularly and on demand
o Create, develop, improve and maintain processes relative to Infrastructure Operations.
o Work very closely with the monitoring team to analyze trending events, alerts, service degradation & interruptions and provide appropriate recommendations/action items. Then follow up with concerned teams to ensure these actions items were implemented.
o Develops and promotes a knowledgebase.
o Lead reporting efforts related to Infrastructure operation metrics (service availability, event counts, error counts etc…)
o Lead The execution of Enhancement project the IOC monitoring and its tasks.
المهارات
o Bachelor’s degree in IT related field.
o 10+ years’ experience in Infrastructure domain (Servers, Network, Database, Storage etc…)
o Strong understanding of service levels, ITIL procedures, escalations, and RCA.
o Communication: Listen and respond clearly and coherently orally and in writing to customer and management requirements
o Reliability: Perform own role in a timely manner according to set objectives and standards without the need for detailed control
o Self-Development: Demonstrate eagerness to learn by seeking knowledge and using available learning resources
o Analytical Skills: Collect and screen information, ensure it is accurate, complete and from the right sources
o Problem solving: Ability to diagnose technical problems such as delays, malfunctions and errors in order to determine the true cause of the problem and provide a (workable/reasonable/optimal) solution in a reasonable timeframe.
o Team/Independence: Ability to work independently and participate as a team member to meet the needs of clients and co-workers and to build productive, positive work relationships.
o Organizational: Ability to independently prioritize and organize one’s own workload to meet tight deadlines and successfully complete projects in a changing environment.
تفاصيل الوظيفة
منطقة الوظيفة الرياض, المملكة العربية السعودية
قطاع الشركة تكنولوجيا المعلومات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي تكنولوجيا المعلومات
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
الرقم المرجعي للوظيفة JB3856401
المرشح المفضل
المستوى المهني إدارة
عدد سنوات الخبرة الحد الأدنى: 10
https://www.bayt.com/ar/saudi-arabia/jobs/ioc-qa-engineer-3856401/
نسخة للطباعة 
ابلغ عن اعلان مخالف