الوصف الوظيفي
The Application Support Manager will be responsible for the day-to-day support of all enterprise applications as well as the management of daily activities of the Application Support Team. The successful candidate should have experience supporting a complex, high availability application portfolio and demonstrate a passion for technology and collaborative problem solving. The position requires in-depth technical skills, knowledge of industry best practices, IT service management, and a passion for continuous improvement. The candidate will lead Level 2 & 3 support for a variety of mission critical applications geared towards measurable improvements in application uptime, recovery, and supportability.
Responsibilities
• Establish, improve, and maintain operational procedures, policies, reporting and standards for assigned work areas
• Document and provide guidance to Application Support Team members on application deployment, change, and incident management processes
• Participate in and manage assigned critical incidents to resolution including completion of root cause analysis
• Participate and/or perform application or system upgrades
• Support and maintain packaged applications
• Manage, coach, and develop new and existing team members into a cohesive, collaborate team
• Assesses opportunities for application and process improvement
• Leverage ITSM toolset to continuously improve how systems are being monitored and supported
• Coordinate Release Implementation and support; including managing Permits to Operate
المهارات
Requirements
• Bachelor’s degree in IT
• 10 years’ industry experience and 4+ years’ management experience
• Demonstrated ability to support and implement high availability software solutions
• Broad, hands-on experience with Incident, Problem and Change Management systems
• Experience with the deployment of custom .NET applications, BPM solutions
• Familiar with standard database and web development technologies such as .NET and Microsoft SQL Server, Oracle DB, etc
• Experience with monitoring and log analysis tools
• Solid understanding of application release methodologies and processes
• Previous experience in an Agile environment; knowledge of SCRUM framework a plus.
• ITIL v3 Foundations certification a plus
تفاصيل الوظيفة
منطقة الوظيفة الرياض, المملكة العربية السعودية
قطاع الشركة تكنولوجيا المعلومات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي تكنولوجيا المعلومات
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
الرقم المرجعي للوظيفة JB3850993
المرشح المفضل
المستوى المهني إدارة
عدد سنوات الخبرة الحد الأدنى: 10
منطقة الإقامة المملكة العربية السعودية
الشهادة بكالوريوس/ دبلوم عالي
https://www.bayt.com/ar/saudi-arabia/jobs/application-support-manager-3850993/
نسخة للطباعة 
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