الوصف الوظيفي
Provide technical support, training and presentations of Corning products to end customer, installer and partners
Advise customers (internal or external) about products and their use in various applications
Explain benefits and determine detailed list of part numbers required for a system solution
Communicate technical advantages/applications of Corning products to customers
Provide pre-sales customer support including product recommendation, system design, system installation training and testing
Provide after-sales support for customer including installation advice and troubleshooting at customer site
Provide field analysis of any faulty product claims. Thoroughly document (report of observations, photos and data) any claims and forward to appropriate internal colleagues: Manager, Quality team, PLM
Assist local partner and colleagues as needed to ensure installations for end customer meet project timelines
Provide summary reports to end customer (Operator) indicating installations found with errors made by contractor/installer
Coordinate with Operator to ensure contractors correct field faults due to installation error
Provide instruction of correct technique for installation of products; monitor installations as required
Provide internal report to Corning tracking all installations with deviations from recommended procedure and the corrective action to remedy in the field
Give feedback to development/PLM (product line management) regarding ideas for product improvement and compliance to regional standards and norms
المهارات
University Engineering Degree
2-4 years of experience in Telecom or Datacom
Strong computer skills (MS Windows based: Power point, Word, Excel, Visio)
Strong English and Arabic writing and speaking skills
Ability to convey technical, complex ideas to highly technical customers/colleagues or equally less technically inclined customers/colleagues
Ability to present/give training comfortably and confidently in front of groups from 10-50 people
Good hand skills: basic mechanical /troubleshooting/ repair skills
FTTH network design
Ability to work comfortably in a team to support others, learn from others and share information with others
Ability to lead meetings in order to communicate internally the needs of customer at project sites
Travel Requirements: 50-60%: Primarily Saudi Arabia and Gulf states. However candidate must be prepared to travel anywhere within EMEA region including Europe and Africa. Flexibility to travel on short notice requiring overnight stay. All travel methods may be used: train, car, bus, ferry, plane. Must have proper Visas to allow unrestricted travel
Candidate must possess current and valid local driving license and clean driving record to allow renting vehicles in other countries if required
تفاصيل الوظيفة
منطقة الوظيفة: الرياض, المملكة العربية السعودية قطاع الشركة: تكنولوجيا المعلومات طبيعة عمل الشركة: صاحب عمل (القطاع الخاص) الدور الوظيفي: الهندسة نوع التوظيف: دوام كامل الراتب الشهري: غير محدد عدد الوظائف الشاغرة: 1 الرقم المرجعي للوظيفة: JB3739456
المرشح المفضل
المستوى المهني: متوسط الخبرة
https://www.bayt.com/ar/saudi-arabia/jobs/application-engineer-carrier-networks-3739456/
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