Operation Manager
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الوصف الوظيفي The role holder is responsible for Serves customers by planning and implementing call center strategies and operations; improving systems, processes and managing staff. · Oversee multiple client engagements to ensure successful and timely delivery of BPO services · Leverage BPO functional process expertise to enhance quality of day-to-day service delivery · Support Sales/ BD team in translating customer required them into proposals and play a key role in sales pitching as a process expert · Manage a pool of team leads and agents to deliver services on client engagements · Track and assess resource performance and take necessary actions to improve efficiency · Work closely with process re-engineering, process migration and automation experts to improve and enhance service delivery · Define L1 support processes, SLAs, standards, and tools, and L2 escalation processes and procedures المهارات Experience from 3 – 5 years. Prefer experience in BPO/Call Center. Live in Qassim Region. تفاصيل الوظيفة https://www.bayt.com/ar/saudi-arabia/jobs/operation-manager-4382334/ |
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