Operations Supervisor

Job Description
Responsible for all functions and financial metrics for the branch.

 Provides input into the Annual Operating Plan.

 Manages the branch to the Annual Operating Plan.

 Monitors all appropriate business metrics including Branch balanced scorecard, profit and loss metrics, and asset metrics.

 Provides input into annual marketing and sales plan.

 Develops and maintains business relationships with customers, and develops new business partners and alliances for the branch.

 Develops an understanding of Cummins’ business in the region, globally and across all business units.

 Manages customer satisfaction for the Branch as measured by Net Promoter Score and Lens of the Customer programs.

 Develops a culture of customer service in the branch, recruits, develops, motivates and retains high quality customer service employees.

 Manages customer service through Branch operations.

 Implements and enforces use of defined service processes.

 Manages warranty submission and rejection for the branch.

 Develops an understanding of repetitive warranty issues and provides feedback to the organization to ensure product and service improvement.

 Monitors Repair Event Cycle Time and manages process improvements within the branch.

 Manages compliance with health, safety and environmental standards and compliance; actively participates in health, safety and environment audits.

 Ensures that employees understand Cummins’ culture of corporate responsibility.

 Manages facilities maintenance, manages leases and recommends changes to facilities as appropriate.

 Manages, develops and motivates employees.

 Completes, agrees to and monitors work plans and Individual Development

 Plans for direct reports.

 Meet all AOP KPI’s as determined by the DBU Balance scorecard as well as meeting all items as nominated on the annual Work plan.

 Oversee branch cash flow initiatives with regard to WIP, Debtors and Parts Stocking levels.

 To ensure that the Branch facility is properly maintained and managed, and to recommend changes to facility as appropriate

 Track monthly parts sales and monitor first pass fill delivery performance to customers and service team. Monitor turn rates advised by Supply Chain team

 To identify, develop and implement opportunities and business plans to grow the business each year through increased sales.

 Manage all branch operations as well as employees working at the facility.

 Focus in growing and capture the potential business in the Gizan.

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