Senior Service Director
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الوصف الوظيفي Welcome to tomorrow’s energy—today! Access to affordable, reliable, flexible, and sustainable power is fundamental to modern life. As the world is shifting towards a lower carbon future, GE Gas Power is ready to be your partner in leveraging the role of natural gas for powering the world today and tomorrow. GE’s foundations were laid by Thomas Edison nearly 130 years ago to provide innovative solutions for a wide range of critical problems around the world. GE’s deep-rooted culture serves as the backbone for every step we’ve taken at GE Gas Power. With more than 300,000 employees and operations in over 170 countries, GE employees reflect both the local communities we serve and the people with whom we do business. Diversity at GE We believe diversity makes us more competitive and creates value for our customers, shareholders, and employees. We believe in the value of each person’s unique identity, background, and experiences and are committed to fostering an inclusive culture, where everyone feels empowered to do their best work because they feel accepted, respected, and that they belong. By embracing diverse teams and perspectives, we are better equipped to build a world that works. Our approach to diversity will be based on the following objectives: • Our employees – to continue to strive to ensure that our workforce is as diverse as the communities we serve, while always upholding the importance of merit. • Our workplace – to foster an inclusive culture that recognizes employees’ unique needs, helps them reach their full potential, and nurtures their diverse talents. • Our community – to strive for diversity in suppliers and partners and engage with the communities in which we operate to support diversity. The Senior Service Director will demonstrate accountability for Customer, functional, business, and company objectives. In this role you will integrate and drive processes that meet business and customer needs across the organization, manage complex issues, be involved in short and long term planning and execution, and contribute to the overall business strategy.Job Description As the Senior Service Director, you will: • Be responsible for providing oversight for all contractual and transactional customers in your portfolio • Own profit and loss responsibility (i.e. orders, sales, margin, cash) for the Gas Power business including parts, repairs, field services and performance services for the customers in your portfolio • Drive operational excellence and rigor on Safety, Quality, Delivery, Cost, Culture, and leverage key productivity tools in lean and quality to deliver process excellence • Track performance in key areas such as EHS, customer satisfaction, productivity, outage planning, FieldCore team management and talent development • Drive improvement through identification and implementation of corrective and preventative actions • Set the tone for EHS, with a SAFETY first, always mindset • Establish and drive effective targets for Injury & Illness (I&I;), near misses, observations, etc. • Team with Sales to develop the long-term growth strategy for your customers, both transactional and contractual and drive Inquiry to Order (ITO) deal development, long term strategic partnerships, and deal closure • Assist with short and longterm business planning (i.e. Op Plan, SII, etc.) • Work with the HQ teams to explore growth opportunities both providing input on what the region’s needs are as well as executing offerings • Manage customer relationships at multiple levels of their organization, providing regional leadership presence • Work closely with Services leadership to investigate, analyze and resolve customer issues in a timely manner • Develop the next level of Services leadership and talent • Be responsible for hiring, training and development, mentoring, salary planning, performance and career assessment, and disciplinary actions as required, for assigned direct reports • Align CPM/CSM’s by customer to most effectively fulfill on Gas Power Services (GPS) product line offerings and customer satisfaction • Work with GPS team to understand both short and long term outage forecast, resource needs, and assist with plan for adequate resourcing • Work with the local area sales team to develop retention, growth, risk, and fulfillment strategies • Own margin review input / output, integrated outage forecasting, jointly with Risk, Sales, Commercial Operations, and Marketing teams as appropriate • Review / validate Outage Tracker, Digital Leading Indicators (DLI) compliance, and Event Vision inputs • Be responsible for backlog, forecasting, pipeline and weekly financial tracker updates for Gas Power financials • Understand trends and drivers, and effectively communicate risks, opportunities, changes, and key gap closure activities • Own and drive a cash target (including inventory) and resolve key past due or collection issues Qualifications/Requirements • Bachelor’s degree from an accredited university or college, • Major experience in Engineering or Business experience with technical knowledge of power plant equipment with gas turbine, steam turbine, or generator experience, • Strong experience in management with direct reports years of management experience with direct reports, • Strong leadership / influence and business / commercial skills, • Fluency in English & Arabic, • Ability and willingness to travel up to 40% (between KSA-Bahrain). المهارات • Bachelor’s Degree in Engineering is a plus, • Profit & Loss (P&L;) leadership experience, which includes short and long-term business planning, • Contract negotiations experience, contractual services experience is preferred, • Gas Power experience is a plus, • Ability to communicate effectively at all levels of the customer’s and GE’s organizations, • Experience in developing and maintaining customer relationships, • Team leader in a dynamic, energetic and proactive. Additional Information Additional Location: Manama,Bahrain Relocation Assistance Provided: No تفاصيل الوظيفة https://www.bayt.com/ar/saudi-arabia/jobs/senior-service-director-4669229/ |
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