Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.
What you ll be working on
• Communicating with customers over live chat and phone calls to answer their questions and help solve their problems
• Building relationships with customers from the moment they sign up by welcoming them and making sure they re happy with their experience
• Exhibiting a strong sense of empathy when dealing with people & communicating with different teams to resolve the customers issues
• Ensuring the customer is WOW ed by our service by going above & beyond to make sure they leave the conversation satisfied
• Communicating feedback to the team and following up on resolving customers pain points
Ideal Candidate
• You have worked in a customer service role for 1-3 years
• You have excellent verbal and written communication skills in English & Arabic. You re also a fast typer
• You re passionate about problem-solving; you get satisfaction from making people s lives better
• You re a people s person by nature
• You have a deep sense of empathy & drive to resolve customer issues
• You have a calm demeanor when faced with a challenging or stressful situation
• You can organize your time efficiently, and complete tasks in a timely manner
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