الوصف الوظيفي
As Customer Service Rep, you will have responsibility for responding to routine inquiries and complaints from internal and external customers regarding financial products and services. Processes routine to moderately complex transactions on-line, researches and resolves routine to moderately complex problems and inquiries and refers difficult problems to more senior representatives. Cross-sell or refer products, account maintenance, report generation, and project work
Responsibilities and duties:
Respond to quote requests from outside and inter-company customers.
Fill out contract, quotation and shipping forms.
Assist with sales of new or additional services.
Arrange for and coordinate transportation of product to customer as required.
Assist customers with complaints concerning billing, referring complaints of product / service failures (Non-Conformance Reports) to designated departments for investigation.
Contact customers via phone or in person and receive orders for products.
Determine charges for product requested.
Collect deposits or C.O.D. payments, prepare change of address records, and issue change orders.
Purchase (within limits) materials in support of orders.
Continuously expedite and report on Work Order status.
Maintain and update customer list, price list, etc. Filing and general support of position
Know and understand Weatherford Quality Policy and comply with all requirements of the Quality Systems Manual, Operating and Technical Procedures and Workplace Instructions.
Must understand and comply with all safety rules and company policies of Weatherford.
Work assignments carried out to the highest quality level.
Perform various other duties and activities as assigned by supervisor within the physical constraints of the job.
المهارات
Minimum 1-3+ years related experience within customer service/logistics
General knowledge of products to be sold and purchased
JD Edwards experience would be advantage
You must be currently based in Saudi Arabia
General computer knowledge
Must have basic reading, writing and math skills
Ability to interpret and follow a variety of instructions furnished in written, oral, diagram, or schedules form
Should be able to work and interact with all levels of personnel
The physical ability to immediately respond to emergency situations
تفاصيل الوظيفة
منطقة الوظيفة الخبر, المملكة العربية السعودية
قطاع الشركة النفط والغاز
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي النقل والخدمات اللوجستية
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 2
منطقة الإقامة الخبر, المملكة العربية السعودية
https://www.bayt.com/ar/saudi-arabia/jobs/customer-services-rep-logistics-co-ordinator-4466135/
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