Technical & Operations Manager
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الوصف الوظيفي Responsible for overseeing the daily operations of the Supply chain, procurement, fulfilment, administrative support and e-commerce and ensure smooth running of operations to maximize revenue growth and minimize costs. The job will support the current infrastructure and assist the company in achieving its goals and objectives. It will be a main support service for internal clients and an essential pillar in fulfilling the needs of its stakeholders. · Managing, training, and overseeing staff. · overseeing hiring processes · Managing and overseeing administrative tasks · Ensuring that staff adhere to the company’s health, safety, and security policies and procedures · Assist in Developing polices and improving processes · Supervise and guide staff towards maximum performance · Negotiate supplier agreements and evaluating suppliers · Build & Maintain security of supply and relations with suppliers · Monitor and maintain stock levels and purchases and ensure they stay within budget · Oversee and support company warehouses · Keep abreast of market trends to determine the need for improvements · Prepare and complete procurement reports and ensure targets are met · Analyze procurement reports and make forecasts/Budget · Manage IT systems and the call center · Respond immediately to customer inquiries · Use customer feedback to improve the operation · Deal with complaints from customers and ensure it is handled in an efficient and professional manner · Align the website with the company’s strategy and organizational standards. · Oversee the functionality of the e-commerce site and responsible for all updates · Evaluate and maintain website & server performance and functionality · Develop new content for the site based on the needs of the organization · Ensure the website is protected and secure · Conduct audits to identify gaps and reduce redundancy · Keep up to date with industry practices and Monitor competitor websites and social media accounts · Coordinate internal & external resources · Ensure the availability and allocation of resources المهارات · Excellent writer and editor · Motivate staff · Multitasking & Time Management · Organizational and planning · Attention to detail · Excellent communication (verbal & writing) and interpersonal skills · The ability to think and make quick decisions with little hesitation. · Problem Solving · Ability to analyze problems and to draw conclusions. · Negotiation · Ability to effectively present information. · Friendly and engaging personality in order to create positive interactions with customers, staff, and colleagues. · Commitment & ownership · Takes initiatives · Team work · Analytical and technical mind and familiarity with data analysis principles · Listening carefully to customers’ needs · Patience · Goal & target oriented · physical stamina · Innovation تفاصيل الوظيفة https://www.bayt.com/ar/saudi-arabia/jobs/technical-operations-manager-4199335/ |
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