customer service manager
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الوصف الوظيفي المهارات • Ensure direct inbound and outbound logistics functions such as warehousing operations and transportation activities such as truck loading, routing, and unloading are managed effectively. • Establish and monitor supply chain-based performance measures for periodical review and report to Executive Management. • Locate vendors of materials, equipment or supplies, interview and approve those with acceptable product availability and terms of sales. • Ensure requested quotations are accurately prepared and issued within requested timescales. • Ensure the effective preparation and processing of requisitions and purchase orders for supplies and equipment. • Review purchase order claims and contracts for conformance to company policy. • Analyse market and delivery systems in order to assess present and future material availability. • Develop and implement purchasing and contract management instructions, policies, and procedures. • Participate in the development of specifications for equipment, products or substitute materials. • Resolve vendor or contractor grievances, and claims against suppliers. • Represent companies in negotiating contracts and formulating policies with suppliers. • Review, evaluate, and approve specifications for issuing and awarding bids. • Direct and coordinate activities of personnel engaged in buying, selling, and distributing materials, equipment, machinery, and supplies. 2. Required Experience • Have 7+ years’ experience in purchasing, warehousing, shipping, receiving or a similar Supply Chain capacity in support of industrial product sales, service and repair operations. 3. Professional Qualifications / Certifications • Certification in Purchasing or Supply Chain management. 4. Academic Qualifications • Bachelors or above degree required. 5. Additional Requirements • English: Writing, Speaking and understanding. • Good negotiating skills. • Comprehensive knowledge of all applicable authorities. • Excellent IT Skills (e.g.MS-Office and windows). تفاصيل الوظيفة https://www.bayt.com/ar/saudi-arabia/jobs/customer-service-manager-4094125/ |
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