Soft Service Supervisor

الوصف الوظيفي
· Responsible and accountable for the total cleanliness, maintains and upkeep of the areas.

· Providing prompt, courteous, efficient services to all guest and clients, so as to achieve high level of customer satisfaction.

· Ensuring maximum efficiency on soft services operations through proper training of staff & stipulated guidelines.

· Delegates duties to housekeeping staff and monitor their performance.

· Train, Evaluate and conduct appraisals of the jobs done by soft services trainees.

· Supervise the jobs performed by room boys in rooms & public areas.

· Handle the housekeeping desk and guest calls.

· Handle the guest request and complaints properly.

· Maintain the inventory and indent the materials.

· Prepare schedule for the chandelier, carpet shampoo, brasso polish crews.

· Account for furniture movements, if any.

· Check and control cleaning equipment floor polishing machine, vacuum machine, ride on scrubber drier and ensure that they are used properly.

· Inspect all offices and rooms completed by cleaners according to specified checklist.

· Controlling the guest supplies utilization by avoiding wastage of unused items and recycling the same to achieve required organizational profitability.

· Fully responsible for the inventory control of guest linens, staff uniforms, guest amenities, banquets upholstery and linens.

· Designing, formulating new policies and procedures for up-keeping the standard of the property, refurbishing and annual maintenance contract handling.

· Coordination work with higher officials and following their instructions for the best hospitality maintenance activities.

· Leading the task force committee in achieving the task given for the week.

· Implementing new ideas and motivating the subordinates to keep up the level of good work standards.

· Focus on staff in-house training, departmental discipline, preventive maintenance, maintenance of department records and inventory controls.

· Monitoring and pest control contractors including fly control, lizard control, rodent control, termite control, etc.

· Delegating jobs to subordinates to ensure responsibilities and commitment.

· Prepare the monthly duty roster and allotment areas to housekeeping personnel.

· Maintaining records like key register, call slip, log book, area check list, consumable items, checklist, equipment check list for allotted areas.

· Maintain professional appearance at all times.

· Participate in all scheduled meetings.

· Effectively coordinate the activities of others in order to meet goals and objectives.

· Effectively schedule the work of others to complete operations, programs, or activities.

· Exchange and/or obtain information internal customers and visitors in a tactful and professional manner.

· Use appropriate grammar and writing styles to compose professionally written general correspondence. Develop appropriate Business development and submission proposal write up.

· Expediently write reports that clearly communicate or summarize information and satisfies the requestor.

· Conduct meetings or lead group discussions in an effective and time-efficient manner.

· Be prepared, take an appropriate role, facilitate active participation, manage disruptions and ensure that meetings consistently end on time and achieve stated objectives.

Signatures

. provide administrative support to the Facilities Management team at assigned Facilities.

. Perform diverse supervisory duties and work order-related activities.

المهارات
.  Personal skills and relationship-building skills.

.  Ability to work under pressure.

. Languages: English is a requirement.

تفاصيل الوظيفة
منطقة الوظيفة الجبيل, المملكة العربية السعودية
قطاع الشركة البناء والتشييد
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي الصيانة والإصلاح والدعم الفني
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 2

https://www.bayt.com/ar/saudi-arabia/jobs/soft-service-supervisor-4608708/