Call Center Supervisor

الوصف الوظيفي
The Supervisor Call Center & Monitoring is responsible to:

the manage shift operations running of the Call Center.
This includes problem-solving, agents monitoring, agent evaluation, and coaching as well as quality monitoring (checking of tasks being logged with regards to the information provided) and achieving deadlines.
المهارات
Competencies:

• Excellent Communication skills (written and oral) in English and Arabic.

• Proficiency in Microsoft Office applications including but not limited to Microsoft Word, Excel, and Outlook

• Knowledge of CAFM systems such as Maximo and SAP.

• Knowledge of call center solutions including IVR technology.

• Ability to work under pressure independently.

• Problem-solving and decision-making skills.

• Accuracy and attention to detail.

Qualifications:

High School Diploma or higher.

Experience:

3-5 years of relevant experience in customer service and supervisory experience.

تفاصيل الوظيفة
منطقة الوظيفة جدة, المملكة العربية السعودية
قطاع الشركة التعليم العالي; خدمات تكنولوجيا المعلومات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
عدد سنوات الخبرة الحد الأدنى: 2 الحد الأقصى: 6

https://www.bayt.com/ar/saudi-arabia/jobs/call-center-supervisor-4586432/