الوصف الوظيفي
Job Description
Responsible for the monitoring, tracking and resolution of IT-related issues while escalating as necessary to the appropriate resource. Contribute to the Service Desk in a strong customer service-focused role, take ownership of tickets and will be able to see issues through to the end.
Accountabilities
Pharmacies Support:
Provide friendly, courteous and quality level-one software and hardware support for 35+ Pharmacies.
Monitor and maintain incoming IT Pharma Service Desk support tickets.
Support all (local & remote) pharmacies associated to him by management.
Execute new projects Roll outs in all associated pharmacies as per Company plans.
Conduct regular visits as a preventive action.
Point of Sale:
Responsible for POS and laptop computer configuration, Connectivity, POS peripherals deployments and troubleshooting.
Hands-on Technical support of Point of Sale (POS) terminals and related HW/SW and peripherals.
Prepare new POS units and install all standard software’s (Oracle Retail program, antivirus, Open Office, etc….) for delivery to stores.
Escalate and Report un-resolved issues to the POS Supervisor until resolved.
Service Level Agreement:
Reinforce SLAs to manage end-user expectations
Employee duties are not limited only to the above-mentioned Accountabilities; he/she may perform other duties as assigned.
المهارات
Job Requirement
Education
BSc in IT (or Diploma in Computer Science)
Experience
1 Year of Experience
Computer Skill
MS Office Suite
Knowledge of POS Maintenance and Microsoft products
Microsoft Certified Professional (Preferred)
Experience in computer hardware maintenance (POS)
Experience in computer Software (MS Office, Windows : XP , Win7/8)
ITIL certification (Preferred)
Languages
English
Arabic
تفاصيل الوظيفة
منطقة الوظيفة جدة, المملكة العربية السعودية
قطاع الشركة صناعة الدواء
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي الإدارة
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
عدد سنوات الخبرة الحد الأدنى: 1
منطقة الإقامة المملكة العربية السعودية
الشهادة بكالوريوس/ دبلوم عالي
https://www.bayt.com/ar/saudi-arabia/jobs/it-operations-support-specialist-clinics-4530960/?from_job_search=/ar/jobs/?filters%5Bjb_location_country_iso%5D%5B0%5D=ae&filters%5Bjb_location_country_iso%5D%5B1%5D=kw&filters%5Bjb_location_country_iso%5D%5B2%5D=qa&filters%5Bjb_location_country_iso%5D%5B3%5D=sa&jobId=4531039&options%5Bjb_is_external_job%5D%5B0%5D=1&page=15
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