الوصف الوظيفي
Company Description
Come help us create a better everyday life for the many people. That’s the IKEA vision. We do that by offering a wide range of home furnishings with good design and function at prices so low that as many people will be able to afford them.
Do you value simplicity, cost-consciousness, a humble attitude and willpower? Then an IKEA career may be right for you.
We strive for excellent leadership to lead business and people together. We believe people learn and develop best when they perform and deliver in the real world.
Job Description
I ensure the satisfaction of all customers who contact us directly through the customer care center in all media. I do this by identifying their needs and offering simple, effective solutions to their enquiries. I use my knowledge of the IKEA range, services we offer, and how our processes work. I take responsibility for gathering the specific information from our customers, which will assist our customer care center or the other departments in the organization to improve our customers’ total shopping experience, and give this feedback to my line manager.
Qualifications
· Good proficiency and navigation skills around a PC – also now including the internet.
· Excellent keyboard skills – as they usually have to input data into a system.
· Good telephone manner with a clear speaking voice – as most of their work will be done over the telephone.
· Good communication skills and the ability to build rapport with the customer.
· High passionate skills related to helping people out, clarifying information and team work engagement.
Additional Information
· Clear Verbal Communication.
· Telephony, listening and attention to details skills.
· Multi-tasking, focusing and Data Entry Skills.
· Customer absorbing talent.
تفاصيل الوظيفة
منطقة الوظيفة جدة, المملكة العربية السعودية
قطاع الشركة خدمات الدعم التجاري الأخرى
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
https://www.bayt.com/ar/saudi-arabia/jobs/customer-care-center-coworker-social-media-64685536/
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