الوصف الوظيفي
Opportunity For Saudi National Only based in Riyadh
JOB TITLE:
Customer Engagement Coordinator
REPORTS TO:
Head of Rare Disease
BUSINESS AREA:
KSA & Gulf MCO
GRADE:
L2-1
DATE AMENDED
March 2022
JOB PURPOSE
Drive projects, execute and refine omnichannel campaigns to build strong disease awareness, accelerate patient’s diagnosis and optimize treatment outcomes.
KEY RESULTS / ACCOUNTABILITIES
* Supporting team to execute omnichannel campaigns and projects * Lead and oversee the development and implementation of innovative digital content strategies to enable customer engagement and create positive value impact on the business * Ensure timely delivery of content vs plan (e.g liaising with franchise teams or directly with agencies where relevant, ensuring content validation is completed on PromoMats) * Be the central point for Customer Experience, campaign management and execution across all customer channels * Tracking: monitoring of campaigns, delivery of agreed KPIs, reporting & driving optimization * Assess content performance and providing recommendations for improvement * Responsible to train the teams and newcomers on customer engagement tools and channels usage * Screening DAM for relevant content and localizing content and recommending it to the teams in their content planning for campaigns across the channels * Responsible to create the editorial plan and enhancement of RD Nexus within Campus Sanofi * Put in place strategies and execute tactics to drive traffic to RD Nexus Campus Sanofi * Act as a point of contact and liaison with Omnichannel team for all related RD projects * Ensuring all processes for projects and materials are in-line with corporate governance * Meet projects KPIs and requirements
Maintain Compliance
* Abide by the requirements of the internal Code of Ethics including but not restricted to maintaining high professional standards of conduct in line with the Company procedure with a duty of care to the reputation of the Company
Ethical Leadership
* Takes personal accountability to use personal experience and knowledge, as well as the training and tools provided by Sanofi, to maintain a good knowledge and understanding of all ethics and governance relevant to the role (Sanofi Policies and Procedures and any relevant legal requirements) and demonstrate personal leadership in applying these to all work undertaken. * Escalates any decisions, or seek the support of colleagues or management if personal knowledge and understanding is not at the level required to carry out any part of the role
Environmental and Safety Leadership
To care for his/her own safety and wellbeing and the safety of others, and to co-operate with the company to ensure a safe place of work.Employees are therefore expected to: * Support and conform to Company safety rules and procedures to ensure a safe and healthy working environment * Report any accident, incident or near miss, whether it be of personal injury or property damage * Assist in the investigation of accidents with the objective of introducing measures to prevent recurrence * Thoroughly read all safety documentation issues by the Company and comply with its requirements. Escalate any doubts or uncertainties to their supervisor and / or manager.
KEY WORKING RELATIONSHIPS
INTERNAL
Cross Functional Collaboration with:
* Greater Gulf Marketing Team * Greater Gulf Sales Team * Greater Gulf Medical Team * Function Head * Digital and MCE team * RD PMO
EXTERNAL
* External suppliers
SKILLS, EXPERIENCE & KNOWLEDGE REQUIREMENTS
*
Education:
+ Bachelor’s degree preferably Pharmacy/Medicine, MBA or Academic Marketing Degree is preferable *
Experience:
+ Minimum of 3 years commercial experience + Specialty Care experience is a must + RD experience is a plus + For internal applicants 12 months service in Sanofi is a must *
Skills:
* Knowledge of digital solutions to integrate to improve patient care * Strong follow up abilities and project management skills * Ability to develop accurate, meaningful, and reliable reports to management as well as other parts of the organization * Analytical abilities * Able to manage by influence, driving cross functional teams around country Projects * Self-starter and ability to work independently as well as with other team members * Good communicator, at a variety of levels, from sharing own vision to detailed implementation questions * High commitment to business/Projects results and to team achievements * Team player/ Multicultural knowledge and understanding
COMPETENCY REQUIREMENTS LEVEL
Act for Change Advanced Cooperate Transversally Advanced Develop People Self / Other Advanced Diversity und Inklusion sind in den Grundwerten von Sanofi verankert und spiegeln sich in unserer Arbeitsweise wider. Wir respektieren die Vielfalt unserer Belegschaft in Hinsicht auf ihre Herkunft, Erfahrungen und Lebensweisen. Wir erkennen die Bereicherung, die diese Vielfalt birgt, und fördern Inklusion sowie eine Arbeitsumgebung, in der diese Unterschiede sich weiter entwickeln können, zur Stärkung des Lebens unserer Mitarbeiter, Patienten und Kunden.
تفاصيل الوظيفة
منطقة الوظيفة جدة, المملكة العربية السعودية
قطاع الشركة خدمات الدعم التجاري الأخرى
طبيعة عمل الشركة غير محدد
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
https://www.bayt.com/ar/saudi-arabia/jobs/customer-engagement-coordinator-64611539/
نسخة للطباعة 
ابلغ عن اعلان مخالف