Clinical Transformation Manager
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الوصف الوظيفي Responsibilities: Clinical Transformation Phase -Acts as a change agent for clinical transformation, embedding new clinical practice processes using the eICU software -Demonstrates strong current knowledge of health care environment and how it relates to the eICU program -Creates collaborative relationship with eICU center and ICU leadership teams -Works collaboratively with the eICU Services Team, including but not limited to, the Project Manager, Field Engineer, Technical Analyst and Product Team on all client-related projects -Manages the clinical activities of software upgrades and/or implementation of new eICU products and/or programs -Maps current ICU patient care workflows to future virtual care workflows -Consults with internal eICU staff on complex care team integration issues -Supports the Product team when necessary -Provides clinical support to the Sales team, not limited to presentations and convention support. -Ensure clients maintains high usage of the eICU program features and tools. Responsibilities: Implementation & Training Phase -Facilitates the clinical implementation of eICU Program at client sites -Develops eICU Program Plan -Facilitates the process to ensure successful integration of eICU workflows with existing ICU workflows -Attends all internal and client project meetings, or provides updates to the Project Manager prior to the meeting -Provides the Project Manager with updates to the clinical activities as outlined in the Project Plan -Guides the Client eICU Operations Director in assimilation of new role, providing resources for growth, including eICU Operations Director Mentorship Program -Assists eICU Leadership with goal setting to achieve their desired program outcomes -Facilitates the eICU Physician Liaison and client with relationship development -Coordinates and provides eICU Program standards for client’s internal marketing plan -Conducts the training of eICU System technology – including, but not limited to team collaboration to determine training objectives and appropriate training programs and presentations -Incorporates the client’s nursing model and workflows into a customized training program -Works with client to construct all customized client training material (includes eICU training manuals, user guides, quick references) -Educates the client in the system reports and reporting solutions, not limited to Interactive Benchmarking end User Activity Reports -Assists the client in identification of program metrics -Manages the client support during activation of the eICU center and the ICUs -Delivers the eICU Program implementation with a high degree of client satisfaction with high NPS scores Responsibilities: Post eICU Center Activation Program Management -Regularly meets with eICU and ICU management teams to develop and maintain strong business relationships and gather information regarding system functionality, as well as program operational effectiveness -Serves as the point of contact for client clinical issues post-activation -Tracks program performance metrics and provides feedback to eICU Program leadership -Conducts program effectiveness reviews: Phased and Annual Reviews -Supports eICU Program plan with tools and onsite support as negotiated -Manages clinical aspect of upgrade process and/or implementation of eICU products and programs -Works with eICU Services team to support client clinical transformation post-activation -Trains and supports measurement and use of the Reporting Services metrics and reporting solutions, as applicable to the client -Ensures delivery of accurate Quarterly Reports -Provides weekly status reports to appropriate team members -Encourages participation of Operations Directors in the monthly Operations Director call -Ensures that customers continue to use all the features, functions and tools associated with eICU program -Verbalizes the understanding that clients who are not fully using the eICU software, are at risk of leaving the program Education, Certification & Experience -RN active license in home state -5 years Critical Care nursing experience -2 or more years project management experience -Experience in leading clinical teams or projects -Experience in formal presentations and/or clinical training -Understanding of workflow processes and development -Understanding of the change process -Excellent interpersonal/communication/collaboration skills -Clinical consultant background -Proficient with computer applications including Microsoft Office, PowerPoint and Excel -Able to perform up to 75% travel المهارات -Experience in consulting or system/organizational focused initiatives or quality projects -Lean or Six Sigma certified -An advanced practice role in Nursing, Masters Degree or equivalent experience تفاصيل الوظيفة https://www.bayt.com/ar/saudi-arabia/jobs/clinical-transformation-manager-4471046/ |
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