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الوصف الوظيفي · Monitor the handling of customer complaints in line with Company policy. · Ensure that staff adopt and adhere to the company dress code in order to promote a positive and professional image at all times. · Ensure all staffs are appraised in line with company guidelines (minimum one appraisal per year). · To maintain strict levels of confidentiality with regard to all areas of the business particularly commercial information and personal details of employees. · Ensure store expectations and priorities are communicated to staff and regularly review and provide feedback on staff’s performance against expectations. · Implement and maintain a relevant induction program in line with company policy. · Carry out regular and relevant in-store training and enroll staff on relevant Learning and Development courses. · Deal with staff grievances in accordance with the company policy. · Ensure regular showroom staff meetings are carried out to communicate business goals and training delivered. · Ensure that job rotation is implemented in the showroom giving each staff member an opportunity to move to different section in the division/showroom. · Maintain high standards of visual appearance throughout the store including all non-retail areas. · Maintain window and in-store displays to a high standard in line with merchandising guidelines. · Provide department reports on slow moving, fast moving and non moving items to the ASM, and Merchandise Manager. · Recommend price revisions to ASM and Merchandise Manager. · Maintain a high level of store security for company assets, cash, stock and employee property. · Interpret and act on operational profit and sales reports generated through finance and focus on improving under-performing areas. · Monitor sales performance against last year, last week and budget on a daily and weekly basis and to give feedback to managers and also to communicate to staff. · Ensure seasonal peaks, troughs and important trading/promotional events are taken account of when preparing forecasts and staff rosters المهارات تفاصيل الوظيفة https://www.bayt.com/ar/saudi-arabia/jobs/store-manager-4466894/ |
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