Customer Tool Service Specialist
Jeddah
Reference No:
WD-0010280
What’s the role?
The Tool Service Center Representative is part of the customer service team for Hilti Emirates and is responsible for offering an exceptional level of customer service and at all times, specifically focusing on queries and customer issues related to Hilti s tool repair service.
Who is Hilti?
If you re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service.
With 30,000 people in more than 120 countries, which we re looking to expand, we re a great place for you to show us your worth, step up to new challenges and grow your career.
What does the role involve?
As a Tool Service Center Representative, you will be responsible for ensuring the fastest possible Repair Quotation Cycle Time (RQCT) through contacting customers via phone or email in order to obtain an approval for the repair of their tools or potential trade-ins based on the quotations that are provided. In addition, you will be required to process all outbound calls to customers including the communication of warranty voidance cases and following up on customer complaints.
In this role, you will identify opportunities to add customers to the service agreement contracts in order to drive optimization of the repair process and provide service differentiation to our customers. You will be the central point of contact for customers by interfacing with a wide range on internal stakeholders from different departments such as Sales, Logistics, Finance and Regional Process Experts. This role will require you to use analytical skills in order to perform root cause analysis and develop proposals & solutions to enhance the customer experience.
We re proud to rank in Great Places to Work as one of the world s best multinational workplaces.
What do we offer?
Show us what you re made of and we ll offer you opportunities to move around the business to work abroad, experience different job functions, and tackle different markets. It s a great way to find the right match for your ambitions and achieve the exciting career you re after.
Why should you apply?
Year upon year we are recognized as one of the top ‘Great Place to Work’ employers, both globally and locally. And when you meet us you’ll understand why. We have a diverse team of people with a variety of nationalities, backgrounds and experiences. Success at Hilti is down to teamwork and ability, no matter what your background.
What you need is:
• Bachelor s degree in engineering
• Experience using SAP
• Excellent interpersonal and negotiation skills
• Strong communications skills with proficiency in English written and verbal
• High commitment to customer satisfaction
• Strong analytical and problem-solving skills
• Self-motivated, highly energetic, outgoing character
• Willingness and ambition to develop and explore different areas of the business
Please note, the preselection questions are mandatory and all of them must be answered for us to consider you as a potential candidate. We look forward to receiving your application!
https://www.naukrigulf.com/customer-service-specialist-jobs-in-jeddah-saudi-arabia-in-hilti-2-to-3-years-n-cd-10003591-jid-261121500553
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