الوصف الوظيفي
Align IT-enabled services and service levels with enterprise needs and expectations, including identification, specification, design, publishing, agreement, and monitoring of IT services, service levels and performance indicators.
Lead the assess of current ITOT services and service levels to identify gaps between existing services and the business activities they support, identify areas for improvement of existing services and service level options.
Lead the analyze of business process activities to identify the need for new or redesigned IT services.
Lead the analyze, study, and estimate future demand and confirm capacity of existing IT-enabled services.
Regularly review the portfolio of IT services with portfolio management and business relationship management to identify obsolete services and agree on retirement and propose change.
Develop business processes, supporting services, applications and infrastructure, and information repositories based on agreed-on specifications and business, functional and technical requirements.
Ensure that maintenance, support, development standards and licensing are addressed and adhered to in contractual obligations, when third-party providers are involved with the solution development.
Create and maintain a plan for the acquisition of solution components, considering future flexibility for capacity additions, transition costs, risk, and upgrades over the lifetime of the project.
Integrate and configure business and IT solution components and information repositories in line with detailed specifications and quality requirements, consider the role of users, business stakeholders and the process owner in the configuration of business processes.
Complete and update business process and operational manuals, where necessary, to account for any customization or special conditions unique to the implementation.
Define service catalogues for relevant internal and external target groups based on business requirements
Assist in building and maintaining relationships with other IT leaders to develop a clear understanding of business needs, ensure cost-effective infrastructure and application solutions are in place to meet those needs and is able to respond with agility to changing business priorities
Monitor outsource function and performance within ITOT to ensure systematic control and compliance of SANS policies and regulations
Policies, Processes and Procedures
Support in monitoring day-to-day activities to ensure compliance with stipulated policies and procedures
Contribute to the identification of opportunities for continuous improvement of systems and processes taking into account leading practices, changes in business environment, cost reduction and productivity improvement
People Management
Actively participate in on-the-job training, mentoring and coaching of subordinates
Provide clear direction, prioritize tasks, assign and delegate responsibility and monitor the workflow
Promote a high-performance working environment embracing SANS’s values
المهارات
Operational Excellence
Safety Awareness
Teamwork
Behavioral Competencies
Analytical Thinking
Customer Centricity
Managing Performance & Coaching for Results
Technical Competencies
Contract Management
Software Design & Development
Systems Analysis
Requirements Definition & Management
تفاصيل الوظيفة
منطقة الوظيفة جدة, المملكة العربية السعودية
قطاع الشركة --
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي تكنولوجيا المعلومات
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني متوسط الخبرة
الشهادة بكالوريوس/ دبلوم عالي
https://www.bayt.com/ar/saudi-arabia/jobs/service-development-section-head-4440918/
نسخة للطباعة 
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