Digital Channels Support Senior Specialist

الوصف الوظيفي
Main Job Purpose:

Coordinate Omnichannel platforms (Nahdi and NahdiCare in KSA and UAE) performance monitoring and incident handling by ensuring best practices for application and infrastructure support management processes are followed.

Accountabilities:

Application support:

Ensure customer is stable, secured and fully operational
Coordinate incident management and virus fixing processes
Support managing application maintenance agency
Monitor platform performance
Coordinate ticketing systems and monitor resolution times
Cooperate with 3rd parties to optimize problem solving processes
Actively participate in incident management process, ensure incidents are documented and root cause analyses provided
Prepare executive reports for applications support.

Employee duties are not limited only to the above-mentioned Accountabilities; he/she may perform other duties as assigned.

المهارات
Experience

2 Years of Experience

E-commerce/IT support or project management

Computer Skills

MS Office

Ticketing systems (e.g. Jira)

Familiar with monitoring tools like Newrelic

Familiar with SQL, PHP myadmin and RDBMS

Familiar with version control - Preferably GIT

Familiar with CMS (Wordpress , Joomla)

Languages

English

Arabic

تفاصيل الوظيفة
منطقة الوظيفة جدة, المملكة العربية السعودية
قطاع الشركة صناعة الدواء
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي تكنولوجيا المعلومات
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 2
منطقة الإقامة المملكة العربية السعودية
الشهادة بكالوريوس/ دبلوم عالي

https://www.bayt.com/ar/saudi-arabia/jobs/digital-channels-support-senior-specialist-4305659/