الوصف الوظيفي
SUMMARY OF POSITION:
Keeps a constant watch on MITSUBISHI & FUSO technical related issues, product quality information and product technology updates.
Investigate technical issues and assist service centers to inspect and repair customer complaints and verify problem then supervise repair.
Reports to: GM- National Service.
THE MAIN JOB FUNCTIONS:
Submit market product reports reflecting customers’ requirements and concerns including comparisons with competitors.
Gives guidance to service centers in solving technical issues in proper repairs procedures as per manufacturer’s recommendations and standards.
Participates in local and regional new model conformity test drive, report results and follow up improvements of weak areas.
Develop a standard repair process that insures quality repairs for sophisticated technical issues and manages to implement high standard repair process for FIRFT.
Sets top technical problems based on technical reports and warranty claims.
Follow up and evaluate test parts results and submit technical reports to management.
Monitor and manage mobile service teams.
المهارات
KNOWLEDGE & SKILLS:
Bachelor’s degree in Mechanical Engineering / Automotive.
Minimum 5 years of experience with at least 3 years in a people manager role.
Problem solving, diagnosis and repair experience is a must.
Computer skills / Data analysis.
Customer handling skills.
Familiar with technical and product quality report writing and updates.
Familiar with new vehicle testing and technical evaluation.
Knowledge and experience of Technical Support Operations.
تفاصيل الوظيفة
منطقة الوظيفة جدة, المملكة العربية السعودية
قطاع الشركة وكلاء السيارات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي الإدارة
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني إدارة
عدد سنوات الخبرة الحد الأدنى: 5
منطقة الإقامة جدة,المملكة العربية السعودية
الجنس ذكر
الشهادة بكالوريوس/ دبلوم عالي
https://www.bayt.com/ar/saudi-arabia/jobs/technical-support-manager-4251106/
نسخة للطباعة 
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