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الوصف الوظيفي - Maintain Alcatel & CISCO telephony system, creating a new extension, give access to national or international calls. - Troubleshoot and resolve hardware, software, and connectivity problems, including user access and component configuration. - Record and maintain hardware and software inventories, site and/or server licensing, and user access and security. - Install, configure, and upgrade desktop hardware and peripherals to include; network cards, printers, email, and internet access. - Work as a team member with other technical staff, such as networking to ensure connectivity and compatibility between systems. - Conduct technical research on system upgrades to determine feasibility, cost, the time required, and compatibility with the current system. - Maintain confidentiality with regard to the information being processed, stored, or accessed by the network. - Guide the technical support team through the troubleshooting process. - Creating an email account, setting up permissions (restrictions on mailbox, recipients, etc...) - Give internet access to users and set up permissions (Time & Traffic Quota). - In charge of the IT Store, maintain all the computer accessories record through Maximo, make PR, GRV, and Issuance as per user requirement. - Deals with Suppliers for purchasing any IT Assets and follows company procedure of Cape, PR, PO, and Payment. المهارات - Strong Communications skills. - Interpersonal skills. - Highly self-motivated and directed. - Strong customer service orientation. تفاصيل الوظيفة https://www.bayt.com/ar/saudi-arabia/jobs/it-technical-support-4209589/ |
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