الوصف الوظيفي
Ensures all retail shops staff have personal objectives and KPI’s which cascaded down the department deliverables, regularly reviews performance and provide annual performance rating reports.
Oversee Staff and professional activities of shops operations: salespeople, cashiers, shelf stockers, and other employees.
Recommends an annual manpower power plan and monitor efficiencies in the shops based on customer flow studies and set operating hours.
Plans and monitors training needs, provide professional coaching to Officers/Forman/Team Leaders to ensure that they have the professional capability to fully deliver in their role and that they are working on a personal development plan.
Construct an annual training calendar with the training department and the brands owners and ensure that trainings are delivered as planned.
Monitor and evaluate each employee’s performance and allocate responsibilities as he/she sees fit.
Monitor attendance reports on monthly basis and take the necessary corrective actions as needed in alignment with company policy.
Ensure that staff shift roster and vacation plan are in place and oversee strict implementation.
Pass on information from upper management to employees and vice versa.
Prepare and submit monthly sales performance reports.
Providing regular (monthly) performance reviews and actions required to improve.
Develop and implement performance-based reward program.
Ensure adherence to legal company policies and procedures and undertake disciplinary actions if the need arises.
Help the team maintain a comprehensive product knowledge and assess customers’ needs and provide information and assistance on product services and features.
Ensure the proper handling of customer complaints and create a log for top management in order to address treatable issues.
Monitor and ensure that all shops staff are abiding to the dress and grooming policy.
Maintain professional conduct and interact politely with all staff and customers, and practice Company policies.
Maintain superior relations with all external Airport personnel and vendors.
Support the development of associate’s sales techniques to maximize sales.
Motivates employees and monitors employee satisfaction within his/her area and plans and executes plans to improve it.
Contribute towards creating a positive company culture and at all times behaves in a manner consistent with achieving the company’s objectives.
Develop standard operating procedure (SOP) manuals and ensure compliance by reviewing reports and take corrective actions to improve compliance.
المهارات
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions
Management of Personnel Resources - Motivating, developing, and directing people
Persuasion - Persuading others to change their minds or behavior.
Quality Control Analysis - Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services.
Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services.
Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups
تفاصيل الوظيفة
منطقة الوظيفة جدة, المملكة العربية السعودية
قطاع الشركة المطاعم وخدمات الطعام
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي المبيعات
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني إدارة
عدد سنوات الخبرة الحد الأدنى: 6
منطقة الإقامة جدة,المملكة العربية السعودية
نسخة للطباعة 
ابلغ عن اعلان مخالف