Job Description and Requirements
Coordinates Service Team interface with Sales to ensure all sales opportunities
are supported including linkage to installation opportunities. Escalates potential
market opportunities to the attention of the appropriate Branch or Regional resource
for strategic direction.
Works with Service Teams to ensure that their account portfolios are achieving
growth, proper profit levels, and customer satisfaction.
Recommends and supports staffing requirements for assigned service business.
Serves as a communication channel to share the best practice strategies and results
Implements plans to comply, and monitors standards for service operations. Audits
the effectiveness of service operations and makes changes to improve performance.
Ensures that contractual obligations are completed and customer satisfaction is achieved.
Drives operational review meetings, reviewing bids and estimates for accuracy
Responsible for effective utilization of manpower and overall service resource management and deployment. Analyzes operations processes and provide recommendations for improvements. Executes other managerial responsibilities, i.e., hiring, performance reviews and acquisitions consistent with established business strategy.
Recruits, hires, and retains service operational staff. Prepares and delivers
clear performance expectations, performance reviews and development plans for
direct reports teaming with the appropriate matrix functional manager.
Ensures a consistent level of coaching, which includes monthly
‘one-on-one(s)’, operational and financial reviews.
Escalates potential market opportunities to the attention of the appropriate Branch or
Regional resource for strategic direction. Coordinates with Sales to insure all
sales opportunities are supported including linkage to installation opportunities.
Performs other duties as related to customer satisfaction, deployment of
strategic initiatives to service teams, development and maintenance of service team
business plans, and account management of service customers.
In addition to the above mentioned tasks, other activities and responsibilities may
be individually defined.
Responsible for the delivery of the service business plan. Analyses market
opportunities, develops and implements strategies to maximize margins while
increasing market share.
Manage and motivate direct reports to meet the objectives set by the business and clients.
Develop and implement sales management practices to set the standards for
sales performance.
Responsibility for the financial performance of the department by setting strategic
goals and plans, which are consistent with overall business objectives.
Analyze the market and current business performances, using and sharing information
as appropriate.
Set aggressive and motivational goals to challenge the sales team and meet the
business plan.
Drive account management leadership for the area sales organization. Ensure focus
on developing new business at target accounts.
Ensure that labor resources and core skill competencies are provided to meet
the requirements of the business both now and for future growth.
Develop an annual budget and operating plan consistent with branch profit and
marketing goals and business forecasts.
Manage individual performance and implement changes when needed to increase
team effectiveness.
Ensure effective communication channels are maintained with all staff.
Ensure that direct reports have the skills to coach and develop their staff to meet
business targets.
In addition to the above mentioned tasks, other activities and responsibilities may
be individually defined.
Educated to degree level Mechanical Engineer
Excellent presenter with regular experience of presenting at board level
An excellent people manager who places importance on the development of
themselves and their team:
Min. 3 years’ experience managing a senior sales team with responsibilities for
individual and group results
Min. 7 years progressive experience in Service operation management
Experience of a building controls environment (HVAC)
Proven track record in sales.
EHS:
Follow all Health & Safety and Environmental requirements that are defined on
work instructions or communicated in training
Follow required emergency prevention and operational controls
*** تقدم على الرابط التالي : Apply on the following link ***
https://www.akhtaboot.com/en/saudi-arabia/jobs/jeddah/128891-Service-Sales-Manager-at-Johnson-Controls
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