الوصف الوظيفي
• Receives customer contacts by telephone, fax, and letters and in person. Responds to all customer inquiries and complaints; provides technical assistance to customers; documents complaints on Complaint form and distributes to required staff; determines and implements appropriate disposition.
• Responsible for guiding and supervising complaint resolution and verifying customer satisfaction.
• Researches warranty information; determines and authorizes warranty coverage or customer charges for repairs as appropriate; inspects warranty parts replaced, maintains proper repair standards.
• Provides technical assistance and training to all sales representatives and factory/field service personnel as needed.
• Performs and oversees initial sale and customer service satisfaction surveys.
• Reports quality or any other pertinent customer concerns to the Director of Quality and other management to diagnose and resolve, as appropriate.
• Performs or assigns any other duties necessary related to customer service or to achieve customer satisfaction.
• Listen and respond to customers’ needs and concerns.
• Provide information about products and services.
• Take orders, determine charges, and oversee billing or payments.
• Review or make changes to customer accounts.
• Handle returns or complaints.
• Record details of customer contacts and actions taken.
• Research answers or solutions, as needed.
• Refer customers to supervisors, managers, or others who can help.
المهارات
CUSTOMER SERVICE MANAGEMENT
A college degree is required; a major in business administration is preferred. Good communication skills and the ability to work well with people are essential. Leadership skills are beneficial.
تفاصيل الوظيفة
منطقة الوظيفة جنوب جدة, جدة , المملكة العربية السعودية
قطاع الشركة التصنيع
طبيعة عمل الشركة صاحب عمل (القطاع العام)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني إدارة
عدد سنوات الخبرة الحد الأدنى: 6 الحد الأقصى: 10
منطقة الإقامة جدة,المملكة العربية السعودية
الجنس ذكر
العمر الحد الأدنى: 29 الحد الأقصى: 40
*** تقدم على الرابط التالي : Apply on the following link ***
https://www.bayt.com/ar/saudi-arabia/jobs/customer-service-manager-4126500/
سجل سيرتك الذاتية الآن مجانا لتتقدم لآلاف الوظائف، وتتواصل مع الآف الشركات (+40 ألف شركة)، فقط أكمل نموذج التسجيل
نسخة للطباعة 
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