Job Description and Requirements
Your tasks and responsibilities as an Associate Customer Service Specialist include:
Order Management & Customer Service Excellence:
Process and follow up of orders in compliance with current policies, procedures and work instructions.
Follow up of financial (payment) situation and control the fulfillment of contractual terms by Customers in close collaboration with Finance department and Business Unit Managers.
Support of sales contracts.
Day-to-day close relationship with distributors and service providers.
Maintenance of Customer and Material Master Files.
Work on structural process improvements with Customers and Business Unit Managers.
Reverse Logistics Management:
Management of customer complaints and return process.
Coordination on warranty issues.
Maintenance of return acceptance criteria.
Follow up on Distribution Hold Notifications and the return of hold products to Medtronic suppliers.
Supply Chain Management:
Monitoring of shipments «In-transit».
Support of customs clearance procedure.
Support of inventory management. Damaged/missed goods monitoring.
Control over product availability to reduce items on back-order.
Support of abnormal demand detecting and managing
Must Haves
Higher education in Economics or Technical
Fluent English, written and spoken
Minimum 2 years work experience in Customer Service in a multinational company
MS Office (Excel)
Nice to Haves
General customs regulations
Work experience in Medical Device or Pharma
SAP know-how
Understanding of E2E logistics processes
*** تقدم على الرابط التالي : Apply on the following link ***
https://www.akhtaboot.com/en/saudi-arabia/jobs/jeddah/110516-Associate-Customer-Service-Specialist-at-Medtronic
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