الوصف الوظيفي
Responsibilities:
Responsible for providing field technical services to can production plants in a specific geographic region to achieve maximum customer satisfaction.
Visiting customer locations to understand customer requirements, specification, resolve issues, provide proactive support, attend trials etc
Provide effective two way communication between MRC and the customer production facilities.
Develop effective and respectable relationship with the plant personnel that allows for open and honest communication during times of harmony and times of contention.
Quickly and fairly manage quality claim issues to satisfaction of both the customer and MRC.
Provide MRC with adequate market intelligence around customer activities, growth, local market conditions, customer’s customer, competition, etc.
Work in full cooperation with MRC sales, solutions centers, technical, productions centers and customer service to present a full team approach to the customers.
Design, lead and execute joint cost saving projects at the customer locations.
Maintain team measureable for Voice of the customer (VOC), Voice of the Business (VOB), safety, project work etc.
Ensure allocated customer accounts have their complaints finalised within 20 days from receiving samples. This includes corrective action and claim settlements.
Ensure a through understanding is gained of MRC processes from cast house to pack line.
Environment, Health and Safety:
Wear required PPE and follow safe work practices at all times.
Report, Investigate and monitor near misses / incidents in area of control, conduct and participate in all activities relating removal of hazards in your work area.
Assist with identification of hazards arising from activities in work area, ensuring that all are communicated to relevant personnel in order to maintain a hazard free work area.
Actively participate in implementation of MA’ADEN Safety Policy by example and communication to subordinates.
Provide an open means by which subordinates / sub-contractors can communicate safety concerns, when possible action the items and when not ensure these are passed to personnel / sections for further actions.
Identify and evaluate potential / existing safety problems, suggesting solutions and recommending suitable corrective measures.
Environment System Responsibilities:
Report all process or other incidents that may cause Environmental harm to the relevant personnel, regardless of severity.
Follow all Governmental and Company rules and management directives, regulations and policies that relate to Environmental control and the meeting of division missions and objectives.
Follow the procedures and instructions related to EHS Management Systems within the scope of the work area.
Assist with the identification and evaluation of existing and potential Significant & Environmental Aspects within the workplace.
Ensure that any roles and responsibilities identified in the EHS Management Systems responsibility matrix are fully understood.
Technology & Quality Responsibilities:
Ensure the Company’s Quality System is complied with.
Assist with the continual improvement of the Quality System by implementing and participating in process improvement initiatives in relative areas.
Suggest solutions and recommend suitable corrective measures for quality issues faced.
Follow all Governmental and Company rules and management directives, regulations and policies that relate to health, safety and the meeting of departmental missions and objectives.
Leadership & Resource Development:
Observe and abide by company policies and practices. Follow Maaden Core Values and set example for colleagues.
Communicate and listen effectively.
Maintain personal proficiency in metallurgical investigation and analysis for Aluminium products.
Maintains a professional and effective working relationships with all levels in the department.
المهارات
Requirements:
Bachelors degree in Metallurgy Engineering or equivalent field with knowledge in metallurgy, materials science/engineering.
10 years relevant experience for bachelor’s candidate and 5 years for master’s candidate in an industrial R&D;/development environment or working in aluminum or related industry.
Specific experience related to aluminum products for applications Beverage Can or Automotive
products would be a distinct advantage.
8 years’ experience in developing metallurgical practices for both heat treatable and non-heat treatable aluminum alloys is a plus.
Experience in Scanning electron microscope (SEM) and Optical Microscope.
Thorough understanding of materials chemistry and properties as it relates to Aluminum
Thorough understanding of materials development and production techniques as it relates to aluminum sheet production.
The successful candidate will have excellent English verbal and writing skills.
Ability to effectively operate in a multicultural work environment.
Conversant with use of Computer, e.g.: Microsoft Office, for data / Statistical Analysis.
Should be capable of understanding statistical analysis and preferably can prepare report in Minitab.
Capable of doing technical analysis and writing Technical Reports.
تفاصيل الوظيفة
منطقة الوظيفة المملكة العربية السعودية
قطاع الشركة الاستعانة بالمصادر الخارجية للموارد البشرية
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي تكنولوجيا المعلومات
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 4
المرشح المفضل
عدد سنوات الخبرة الحد الأدنى: 10
https://www.bayt.com/ar/saudi-arabia/jobs/customer-technical-support-specialist-4658393/
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